Games, Features, Software, and Graphics
Pinnacle Casino offers a decent variety of games, with almost 1400 slot games and a couple hundred table games, including many different types of blackjack, roulette, baccarat, keno, and more. The live dealer games bring quality and realism, but a number of the standard table games are pretty simple in comparison. Some of the best known software partners for Pinnacle Casino games are Microgaming’s, iSoftbet, and NetEnt. Pinnacle Casino supports all major operating systems, and looks okay, but not great on a mobile device. They also do not have a mobile app which many competitors do have, so this makes it a little inconvenient to play Pinnacle Casino games on the go.
Lots of Payment Options at Pinnacle Casino
Pinnacle Casino offers many different payment options and this is one of their best attributes. For Canadian dollars they offer Interac E-Transfer, Instadebit, Bitcoin, and more, all of these with little or no fee attached. Their deposits are mostly instant, and withdraws usually take 3-5 business days, but this is to be expected. They offer one free withdraw per month too, which is good compared to the industry standard. They offer very high deposit and withdraw limits (ranging from about $10 to $20,000 per 24 hours), so their banking options are good for both casual bettors and high rollers looking to play at a real money casino.
Customer Service
For such a big name in the online betting market, Pinnacle doesn’t have as many contact options as other sites. They only offer a contact form with responses via email on their website, and they also have an active Twitter support presence where you can get a hold of them, something we haven’t encountered in many other casino reviews. A lot of competitors have a phone number, live chat, and other ways to get a hold of them. From personal experience the response time of these emails is about a full day, but the one thing Pinnacle does have on their side is that you won’t often have to contact customer service. They have built a reliable, consistent product that does not usually need you to contact them, but it would be nice to have more options when you need to do so.
Pinnacle Casino Takes Security Seriously
Pinnacle Casino’s headquarters is located on the island of Curaçao. The organization is fully licensed by the Curaçao Internet Gaming Association, which regulates a lot of the online casinos. Pinnacle has an SSL certificate that makes sure your information is encrypted and secure when passed from your browser to Pinnacle’s server. Pinnacle also has a good Responsible Gaming Policy including the ability to put risk and loss limits on yourself, parental controls and a self-assessment tool for gambling addiction.
Summary
Overall, Pinnacle has a viable casino experience, but it could definitely be improved with welcome bonuses and adding a mobile app. That said, if you are a casual bettor that wants good sports value, and the occasional play in the online casino, then this may be a good option for you. If you are a high roller that wants to be depositing $20,000 a day with low fees, this may also be a good option for you.
